Joan joined our team in 2015, after 9 years in Account Management in the Third Party Administrator (TPA) industry. Prior to her TPA experience, Joan enjoyed a progressive 20 year career in Human Resources, which included benefit plan administration for a healthcare system with over 6,000 employees. Joan has a strong commitment to clients’ needs, the education of their employees, as well as to reducing healthcare costs through wellness programs and initiatives. She holds a Bachelor of Arts degree in Business from Calvin College, and is licensed in Life, Accident and Health. Joan is a member of the Society for Human Resources Management (SHRM) and the National Association of Health Underwriters (NAHU).